FAQ

📦 Shipping & Delivery

How long does delivery take?

Orders are processed within 1–3 business days. After that, delivery to the United States takes 8–12 business days. You will receive a tracking number by email as soon as your order has been shipped.
Do you offer free shipping?

Yes! We offer free shipping on all orders to the United States. No minimum order required.
Can I track my order?

Absolutely. Once your order has been shipped, you will receive an email with a tracking number. Please note that it may take 24–48 hours before tracking information becomes visible.
My tracking hasn't updated in a few days — is that normal?

Yes, this can happen during international transit. If your tracking hasn't updated for more than 5 business days, please contact us at support@broochy.co and we'll look into it for you.
Do you ship outside the United States?

At this time, we ship to the United States only.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in the original packaging. Please contact us at support@broochy.co to initiate a return.
Who pays for return shipping?

Return shipping costs are the responsibility of the customer, unless the item is defective or you received the wrong item.
I received a damaged or wrong item — what do I do?

We're sorry to hear that! Please contact us at support@broochy.co within 3 business days of receiving your order, and include a photo of the item. We'll make it right as quickly as possible.
How long does a refund take?

Once we receive and inspect your return, we process refunds within 7 business days. The time it takes to appear on your account depends on your bank or payment provider.
Can I exchange my item?

We do not offer direct exchanges. You are welcome to return your item and place a new order once the return has been processed.

What are your brooches and button covers made of?

Our brooches and button covers are carefully selected for quality and durability. Specific material details can be found on each product page.
Are your products suitable for sensitive skin?

Our products are decorative accessories and are not worn directly against bare skin in most cases. However, if you have known metal allergies, we recommend checking the material details on the product page before purchasing.
Will the colors look exactly like the photos?

We do our best to display product colors as accurately as possible. However, slight variations may occur depending on your screen settings and lighting.
How do I attach a button cover?

Button covers are designed to snap over existing buttons on shirts, jackets, and blazers — no sewing required. Simply press the cover over your button until it clicks into place.
How do I care for my brooch?

To keep your brooch looking its best, avoid exposure to water, perfume, and harsh chemicals. Store it in a dry place when not in use.

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What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as Apple Pay, Google Pay, and Shop Pay.
Is it safe to pay on your website?

Absolutely. Our store is hosted on Shopify, one of the most trusted e-commerce platforms in the world. All transactions are encrypted and processed securely. We never store your credit card information.
Can I cancel my order?

Yes, you can cancel your order within 24 hours of placing it by contacting us at support@broochy.co. After this window, the order may already be in processing and can no longer be cancelled.
I was charged but didn't receive a confirmation email — what happened?

Please check your spam or junk folder first. If you still can't find it, contact us at support@broochy.co with your name and the email address used at checkout and we'll sort it out right away.