Shipping policy

Shipping Policy

This policy applies to orders shipped within the United States. It is intended to fully inform you of our shipping terms and procedures. By placing an order with us, you agree to the policy outlined here.

At Broochy, we strive to provide you with a smooth shopping experience. Below you will find an overview of our carefully managed delivery process.

Delivery Times

  • Order deadline: 5:00 PM (Eastern Time / ET). Orders placed after this time will be processed the next business day.
  • Processing time: 1–3 business days (Monday through Friday). This is the time from when the order is placed until the package is prepared and handed over to the carrier.
  • Shipping time: 7–9 business days (Monday through Friday). This is the time it takes the carrier to deliver your order to the delivery address.
  • Total delivery time: 8–12 business days (processing + shipping).

In exceptional circumstances, such as during public holidays, peak periods, or due to weather conditions, delivery times may deviate and be longer than usual.

Shipping Costs

To enhance your shopping experience, Broochy offers free shipping on all orders within the United States.

Delivery Process

Once you place an order, our team begins a careful processing procedure. Our warehouse maintains strict quality controls to ensure all products are in perfect condition.

After inspection, items are carefully packaged using high-quality materials to protect them during transit. The fully packaged products are then handed over to our delivery partner.

Your order may be delivered in multiple shipments depending on product availability. In that case, you will receive a separate tracking number for each shipment.

If there is a delivery issue with your address or the delivery time, our delivery partner may contact you directly to arrange a solution.

Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number. You can track your package status on our Order Tracking page.

The tracking number is activated once the package has been handed over to the carrier. It may take 24–48 hours before tracking information becomes visible.

Address Details and Responsibility

When placing an order, you are responsible for correctly and completely entering all delivery information, including street name, house number, zip code, and city.

Broochy ships orders based on the address information you have provided. If this information proves to be incorrect or incomplete, this may result in incorrect delivery or a shipment that cannot be properly tracked.

If you enter an incorrect address, Broochy cannot be held liable for non-receipt of the order. In such situations, there is no right to a free replacement or refund.

The customer is responsible for providing the correct delivery address at checkout.

Address Changes

Customers may change their delivery address within 24 hours of placing the order by contacting customer service. Once an order has been shipped, the address can no longer be changed.

Stock & Cancellations

You may cancel your order free of charge within 24 hours of purchase. Once an order has been shipped, cancellation is no longer possible. After receiving your items, you may request a return in accordance with our Refund Policy.

In the event that a product is out of stock after placing your order, we will contact you and offer an alternative or a full refund.

Damaged Packages

If your package arrives damaged, please notify us within 3 business days of receipt. We may request photo documentation of the damaged items. After review, we may offer a replacement, refund, or store credit.

Package Not Received / Delivery Issues

If your order is marked as "delivered" but you have not received anything, please wait 48 hours first. In many cases, the shipment is still delivered within that period.

If you still have not received anything after 48 hours, please contact our customer service. We will investigate with the delivery service what has happened.

If a shipment has been marked as delivered by the carrier in accordance with their procedures, Broochy cannot be held liable for loss or theft after delivery.

Re-Shipment After Non-Collection

If a package is not collected in time or is refused upon delivery and returned to us, we can re-ship upon request. A re-shipment fee of $8.00 will be charged when the non-collection is attributable to the customer.

Questions and Support

Visit our FAQ page or contact our customer service at: support@broochy.co

Our dedicated team is ready to assist you and answer your questions as quickly as possible.

Company Information

  • Website: Broochy.co
  • Company name: Kemmerce B.V.
  • Registered Company Number: 95844716
  • VAT Number: NL867337710B01
  • Address: Weteringweg 18 - Unit C7903, 2641 KM Pijnacker, Netherlands

Contact

Customer Service (Eastern Time / ET):

  • Monday – Friday: 9:00 AM – 6:00 PM
  • Saturday: 9:00 AM – 3:00 PM
  • Sunday: Closed

📧 support@broochy.co

We aim to respond to all emails within one business day.