Refund policy

Hier is de volledige Engelse refund policy voor Broochy:

Refund Policy

At Broochy, we strive for your complete satisfaction. Our return policy allows you to shop with confidence. If for any reason you are not satisfied with your purchase, we are happy to help.

Key Information

  • Accepted returns: We accept returns for both defective and non-defective products.
  • Exchanges: We do not offer exchanges.
  • Condition of products: We only accept items that are unused, in their original condition, and in the original, undamaged packaging (including all labels and accessories).
  • Return period: 30 days from the delivery date.
  • Return method: By mail (shipped to the return address provided by us).
  • Return costs: Return shipping costs are the responsibility of the customer, unless the item is defective or incorrectly delivered.
  • Restocking fees: Not applicable.
  • Refund time: We process refunds within 7 business days after receiving and inspecting your return.

Return Policy

We offer a 30-day return period, starting from the day you received the item.

Return Conditions

  • The item is unused and in the same condition as when received.
  • The item is in its original packaging, including all accessories, labels, and documentation.
  • You can provide valid proof of purchase (e.g. order number or invoice).

Non-Returnable Products

For hygiene and health reasons, certain products cannot be returned. This applies to items that come into direct contact with the skin or body.

This includes, but is not limited to: underwear and lingerie, swimwear such as bikinis, swimsuits and swim trunks, hair trimmers and shavers, hair and skincare products, earrings, manicure and pedicure products, false eyelashes, and makeup accessories.

We appreciate your understanding. This measure has been taken to guarantee the hygiene, safety, and quality of our products for all our customers.

Damages and Issues

Please inspect your order immediately upon receipt. If an item is defective, damaged, or if you have received the wrong item, please contact us immediately at support@broochy.co. We will assess the issue and offer an appropriate solution as quickly as possible.

Return Process

  1. Register your return: Send an email to support@broochy.co with your order number, item(s), and reason for return. Wait for our return instructions and the correct return address.
  2. Return address: Please note that the return address is located in China and may vary per product.
  3. Shipping costs: Return shipping costs are the responsibility of the customer, unless the item is defective or incorrectly delivered.
  4. Without prior approval: Returns sent without a prior request and our return address cannot be accepted and will not be processed.

Cancellations

  • You may cancel your order within 24 hours of purchase.
  • After this period, the order is processed and can no longer be cancelled.
  • If the order has already been processed or shipped, please wait until you have received the package and then submit a return request in accordance with this policy.

Exchanges

Exchanges are not offered. You may return the item and, if desired, place a new order once the return has been processed.

Restocking Fees

No restocking fees will be charged.

Refund Process

  1. Start: Contact us at support@broochy.co to register your return.
  2. Inspection: Once we have received your item, we will inspect it and confirm receipt.
  3. Refund: If the return is approved, we will refund the purchase amount to your original payment method (excluding items explicitly listed as non-refundable). Refunds are typically processed within 7 business days; the final credit depends on your bank or payment provider.

Frequently Asked Question

Q: Can I refuse an item at the door, not collect it from a pickup point, or send it back with the delivery driver for a refund?

A: No. For a valid refund, it is necessary to follow the return procedure prescribed by us. We do not accept returns sent directly via the delivery driver, not collected from a pickup point, or refused at the door, as these are not sent directly to our return address but to a sorting center of the postal service. Please follow our return steps to receive a refund.

Company Information

  • Website: Broochy.co
  • Company name: Kemmerce B.V.
  • Registered Company Number: 95844716
  • VAT Number: NL867337710B01
  • Address: Weteringweg 18 - Unit C7903, 2641 KM Pijnacker, Netherlands

Contact Information

Customer Service (Eastern Time / ET):

  • Monday – Friday: 9:00 AM – 6:00 PM
  • Saturday: 9:00 AM – 3:00 PM
  • Sunday: Closed

📧 support@broochy.co

We aim to respond to all emails within one business day.